Support Center

We read every message and aim to reply within 1–2 business days. For the fastest help, email us directly at openmindstudioapp@gmail.com.

Developer: Open Mind Studio LLC
Location: Tbilisi, Georgia
Website: https://openmind.kids/

If you have already subscribed to Tiny & Milo Premium Monthly but the app is still showing the free version, you can restore your purchase without being charged again.

1. Open the Tiny & Milo app on your iOS device.
2. Go to the Parents section or any locked Premium area.
3. Complete the parent gate (enter the numbers shown and your year of birth).
4. Tap the “Restore Purchases” button.
5. Wait a few seconds while the App Store validates your subscription.

Make sure you are signed in to the same Apple ID you used to subscribe. If the restore still does not work, try restarting the app or check your subscription status in iOS Settings → Apple ID → Subscriptions.

Tiny & Milo offers a Premium Monthly subscription. It is auto-renewable, billed once per month, and comes with a 7-day free trial for new subscribers.

• Price: Pricing varies by region. The default reference price is $4.99 USD per month.
• Free trial: Your account will not be charged during the 7-day trial. You can cancel anytime before the trial ends and keep the free access until the trial expires.
• Auto-renewal: The subscription automatically renews unless you cancel at least 24 hours before the end of the current period.
• Cancel: You can cancel or manage your subscription anytime in iOS Settings → Apple ID → Subscriptions.
• Payment: All payments are processed by Apple. We do not store or have access to your payment information.

Try these quick fixes for the most common issues:

• Video or audio is not playing: Check that your device is not in silent mode and that the volume is up. Try closing and reopening the app.
• App crashes or freezes: Make sure you have the latest version of Tiny & Milo from the App Store. Restart your device and try again.
• Game does not respond: Tap targets are designed for little fingers. Make sure you are tapping the interactive items directly and not the very edges of the screen.
• Parent gate is not accepting input: The parent gate asks for the numbers shown on screen followed by your year of birth. Enter all digits in order without spaces.
• Subscription is not unlocking content: Use “Restore Purchases” in the Parents section, or check that your Apple ID subscription is active.

Is Tiny & Milo free?
Tiny & Milo includes a free experience with a selection of stories and mini-games. Premium unlocks the full library and is available through a monthly subscription with a 7-day free trial.

Is there advertising?
No. Tiny & Milo has no ads, no third-party trackers, and no in-app purchases beyond the optional Premium subscription.

Is the app safe for children?
Yes. The app is designed for children, with a parent gate protecting settings and purchases. We follow COPPA and GDPR-K guidelines and collect almost no personal data.

Can I use Tiny & Milo on multiple devices?
Your subscription is tied to your Apple ID. As long as you are signed in with the same Apple ID, you can restore Premium on any supported iOS device.

How do I delete my data?
Because we collect very little data, there is usually nothing to delete. If you have a question about data or privacy, email us at openmindstudioapp@gmail.com.